https://www.gate98.co/blog/Recent content in Blog on GATE98Hugoen-AUFri, 02 Oct 2026 00:00:00 +1000https://www.gate98.co/blog/door-check-in-checklist/Fri, 02 Oct 2026 00:00:00 +1000https://www.gate98.co/blog/door-check-in-checklist/<p>Guests notice a slow door first. Most queues come from too little preparation, not too many people. Here is what to do before the day, on the day, and when something goes wrong.</p> <h2 id="the-week-before">The week before</h2> <ul> <li><strong>Decide how many scanners you need.</strong> One phone handles a steady stream of people. A big rush needs more than one entry point.</li> <li><strong>Tell buyers what to bring.</strong> One line in your event description is enough: bring your ticket, on your phone or printed.</li> <li><strong>Test it once.</strong> Buy a ticket yourself, then scan it. Problems are cheap to fix now.</li> </ul> <h2 id="on-the-day-before-doors">On the day, before doors</h2> <ul> <li><strong>Charge every phone</strong> and bring a charger or a spare.</li> <li><strong>Check the signal at the entrance.</strong> GATE98 checks each ticket with our servers, so you need mobile data or Wi-Fi where people queue. Test it at the door, not in the office.</li> <li><strong>Open your event</strong> in the app and allow camera access.</li> <li><strong>Brief your team.</strong> Everyone should know how to scan, what a valid result looks like, and who to ask when something is odd.</li> </ul> <h2 id="at-the-door">At the door</h2> <ul> <li><strong>Ask guests to have their ticket ready</strong> before they reach you.</li> <li><strong>Scan, read the result, wave them through.</strong> The result shows the buyer's name and ticket type, so you can check it is the right ticket.</li> <li><strong>Keep the queue moving.</strong> If a ticket needs sorting out, step that guest aside.</li> </ul> <h2 id="when-something-goes-wrong">When something goes wrong</h2> <ul> <li><strong>A guest lost their tickets.</strong> Find their order by name or email in the app and resend the tickets.</li> <li><strong>The name or email is wrong.</strong> Fix it on the order, then resend.</li> <li><strong>A ticket does not scan.</strong> It may have been used already, or refunded. A ticket checks in only once, and a refunded ticket is no longer valid.</li> <li><strong>A guest wants a refund.</strong> Decide how you will handle this before the day. You can refund single tickets from the order in the app. Our <a href="https://www.gate98.co/refunds/">Refund Policy</a> explains what buyers are owed if an event changes.</li> </ul> <h2 id="after-the-doors-close">After the doors close</h2> <p>Open Analytics to compare check-ins with tickets sold. It shows how many people bought a ticket and did not come, which helps you plan the next event.</p>https://www.gate98.co/blog/how-ticketing-fees-work/Fri, 02 Oct 2026 00:00:00 +1000https://www.gate98.co/blog/how-ticketing-fees-work/<p>Before you choose a ticketing platform, know every fee between a buyer's card and your bank. There are usually three, and different people pay them.</p> <h2 id="1-the-ticket-price-and-gst">1. The ticket price (and GST)</h2> <p>You set the ticket price. If you are registered for GST, 10% is added at checkout and the receipt is a tax invoice. If you are not, nothing is added. GST you collect is not income: you report it to the ATO.</p>